Shipping Policy

Every CoversCraze case is printed to order for your exact phone model, then shipped to you with tracking.

Processing time

We print and pack your order within 2–3 business days of payment. Custom photo cases may take 1–2 extra business days. Orders aren’t processed on weekends or public holidays.

Delivery times and rates

We currently ship within the United States only. Delivery takes 5–8 business days after processing. Shipping cost depends on your order and is calculated at checkout, before you pay.

The estimated delivery date on each product page is a guide, not a guarantee. Carriers can be slower during holidays and peak sales periods.

Tracking

When your order ships, we email you a tracking link. Tracking can take up to 48 hours to show updates.

Shipping outside the US

We don’t ship outside the United States yet. If an order is placed with a non-US address, we’ll cancel it and refund you in full.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us within 12 hours and we’ll fix it before printing. We can’t redirect orders that have already shipped. If a package returns to us because of an incorrect address, we can reship it once you pay the new shipping cost.

Lost, delayed or damaged packages

If your tracking hasn’t updated for 10 business days, or your order arrives damaged, email support@coverscraze.com with your order number and a photo of any damage. We’ll send a replacement or a full refund. Please contact us within 30 days of the expected delivery date.

Questions

Email support@coverscraze.com. We reply within 24 hours.