Returns & Refunds Policy
If your case arrives damaged, defective or wrong, we’ll replace it or refund you in full, free of charge. Because every case is printed to order just for you, we accept returns only for damaged, defective or wrong items.
Damaged, defective or wrong item
Email support@coverscraze.com within 30 days of delivery with your order number and a photo of the problem. This covers print defects, a damaged case, or a case for the wrong phone model when our mistake caused it. We’ll send a free replacement or a full refund, whichever you prefer. If we need the item back, we’ll send you the return address and pay for the return shipping.
Change of mind
We don’t accept returns or exchanges for change of mind, including cases ordered for the wrong phone model or finish. Please check your phone model before you order.
Items we can’t take back
- Change-of-mind returns or exchanges
- Cases ordered for the wrong phone model or finish
- Damage that happens after delivery, such as drops, scratches or heat
- Custom photo cases, unless they arrive damaged or defective
How refunds are paid
Refunds go back to your original payment method: card, Apple Pay, Google Pay or Link. We issue them within 3 business days of approving your request. Your bank may take 5–10 business days to show the credit.
Cancelling an order
Email us within 12 hours of placing your order to cancel for a full refund. After that, your case may already be printing and can’t be cancelled.
Contact us
Email support@coverscraze.com with your order number. We reply within 24 hours.
